Email Compatibility
Not all email systems are compatible with Duo. You’ll find a list of supported email clients below.
To find out which version of Outlook is installed locally on your Windows or Mac computer, do the following: In Outlook, click File. Click Office Account (or "Help" if you don't see Office Account). Under Product Information, locate the version and build number.
Client (email program) |
Compatible with Duo |
Notes |
Outlook online 365.ucdavis.edu |
Yes |
Enroll in Duo |
Windows Outlook 2016, version 16.0 |
Yes |
Enroll in Duo |
Windows Outlook 2013, version 15.0 |
Not compatible. Upgrade required. |
|
Windows Outlook 2010, version 14.0 |
Not compatible. Upgrade required. |
|
Mac Outlook 2013, version 15.0 & above |
Yes |
Enroll in Duo |
Mac Outlook 2011, version 14.0 |
Not compatible. Upgrade required. |
|
Mac Outlook 2010, version 14.0 |
Not compatible. Upgrade required. |
|
iPhone Outlook app |
Yes |
Enroll in Duo |
Android Outlook app |
Yes |
Enroll in Duo |
iPhone Apple mail (built in mail app) on iOS 11 and later |
Yes |
After enrolling in Duo you MUST delete and re-add your email profile, see KB0000159. http://kb.ucdavis.edu/?id=0159 |
iPhone Apple mail (built in mail app) on iOS 10 and earlier |
No |
Download the iPhone Outlook app, or upgrade your device |
Android built in mail app |
No |
Download the Android Outlook app |
Apple Mail OS 10.14 and later |
Yes |
Enroll in Duo |
Apple Mail OS 10.13 and earlier |
No |
Either upgrade the OS or consider using Outlook online 365.ucdavis.edu |