For physical products:
You will receive an order confirmation by e-mail, followed, in most cases, by a shipping notification email. If you chose UPS as your shipping method, the shipping notification email will contain information on how to track your shipment. If you check out as a guest, you will not receive an order confirmation; please make a copy of your confirmation page as your record.
For digital products:
You will receive a confirmation e-mail that contains download instructions for your digital product. Please be sure the e-mail address you enter in your order is correct and that you do not check out as a guest. You will not be able to access your digital products if you do not give us a correct e-mail and if you do not set up an account at check-out.
If you are not receiving confirmation emails, please contact Customer Service at 1-800-944-8849 or 530-400-0725.
International customers please call 1+530-400-0725.
You can also send an e-mail to firstname.lastname@example.org.