Communication Services & Information Technology
University of California
Communication Services & Information Technology


Below are some common issues and their resolution.  You may also contact your site coordinator or Damon DiPietro 530-754-3920 if you have any questions.

Symptom Problem Corrective action
The home screen shows "" as the system's IP address. The LAN cable is not connected. Check the LAN cable connection to the LAN port on the system.
The people at the far site cannot hear you. Your system's microphone is muted. To unmute the system, press the Mute button on the remote control.
No audio at your site The far site is muted. Ask the far site to unmute the microphone.
The volume may be turned all the way down. Turn the volume up using the remote control.

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