Troubleshooting
Below are some common issues and their resolution. You may also contact your site coordinator or Damon DiPietro 530-754-3920 if you have any questions.
Symptom | Problem | Corrective action |
The home screen shows "0.0.0.0" as the system's IP address. | The LAN cable is not connected. | Check the LAN cable connection to the LAN port on the system. |
The people at the far site cannot hear you. | Your system's microphone is muted. | To unmute the system, press the Mute button on the remote control. |
No audio at your site | The far site is muted. | Ask the far site to unmute the microphone. |
The volume may be turned all the way down. | Turn the volume up using the remote control. | |